At Tama Jewellers, your satisfaction is our priority. If you receive a product that does not meet your expectations, we offer a 24-hour exchange policy for your peace of mind.

Eligibility for Exchange:
Any issue or concern must be reported within 24 hours of receiving your order
The item must be unused, unworn, and in original condition
Product must be returned with original packaging, tags, and invoice
Items showing signs of use, damage, or mishandling will not be eligible

Non-Eligible Items:
Customized or personalized jewellery
Items purchased on sale or discount (optional — your choice)
Damaged items due to misuse or improper care

Exchange Process:
Contact our support team within 24 hours via WhatsApp (+92 309 0091444) or email (tamajewellersofficials@gmail.com)
Share your order number, clear images/video (if required), and reason for exchange
Our team will assist you with the next steps

Important Notes:
Exchange requests made after 24 hours of delivery will not be accepted
Customers may be responsible for return shipping charges
Exchange is subject to product availability
Any price difference will be adjusted accordingly